Returns, Refunds & Complaints Policy for Flowers Golders Green

Our Golders Green Fresh Flowers Guarantee

At Flowers Golders Green, we are committed to delivering the highest level of quality and freshness with every arrangement. As a trusted local florist serving households and businesses in Golders Green, our Fresh Flowers Guarantee ensures that you receive only the finest, most vibrant blooms. If your flowers do not arrive in perfect condition, we are here to make it right.

Damaged-On-Arrival Policy

If your flowers or floral arrangements arrive damaged or fail to meet the quality standards you expect, please notify us as soon as possible on the day of delivery. We kindly ask you to retain the bouquet or damaged items in their original packaging so that we can assess the issue and ensure a prompt resolution. To speed up the process, you may be requested to provide a photo showing the damage. Our team will investigate every report thoroughly, as your satisfaction is our top priority.

Freshness Window & Care

All arrangements from Flowers Golders Green are hand-prepared on the day of your order, ensuring exceptional freshness. We guarantee the freshness of our blooms for a minimum of five days from the delivery date, provided proper care instructions are followed. To maximise your flowers’ longevity, please ensure they are kept in fresh water, away from direct heat or sunlight, and stems are trimmed as recommended. Should your flowers wilt or perish within this guaranteed window under normal care, please get in touch.

Refunds & Replacements

Your satisfaction means everything to us. If you are not happy with your delivery due to quality concerns, or if your flowers are below our high standards of freshness or arrive damaged, we offer two options based on your preference:

• Replacement: We will deliver a new bouquet as soon as possible, tailored to your original selection or a suitable alternative if some blooms are unavailable.
• Refund: Where a replacement is not suitable, we will issue a prompt refund for the affected item(s) using your original method of payment.

Please note that because flowers are perishable, issues related to normal ageing beyond the guaranteed freshness period, or failure to follow care instructions, may not qualify for a refund or replacement. Each request is handled individually and with care.

How to Make a Complaint

If you wish to raise a concern or have a complaint regarding our products or service, we invite you to contact our team promptly. Please provide your order details and a brief description of your issue. Our complaints process is designed to be quick and fair:

1. Our team reviews your complaint and the circumstances of your order with attention to detail.
2. We may ask for supporting information or photographs to assist in our investigation.
3. A proposed resolution—be it a replacement, refund, or alternative product—will be communicated promptly.

We genuinely value your feedback and take every complaint seriously as part of our ongoing commitment to excellence in the Golders Green community. Our goal is to ensure all customers feel confident choosing us for their fresh flowers and floral gifts, time after time.

Your Local Trusted Florist

Flowers Golders Green is dedicated to building lasting relationships with both households and local businesses in the area. When you order with us, you can rest assured that your satisfaction is fully protected by our Fresh Flowers Guarantee and friendly, responsive customer care. Thank you for trusting your floral needs to your local Golders Green experts.