These Terms & Conditions ("Terms") set out the basis on which you (the "Customer") may place orders through Flowers Golders Green ("we", "us", or "our") for online flower delivery services in Golders Green and surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms are intended to provide clarity regarding the order process, payments, cancellations, liability, and the governing law relating to your transactions with us.
These Terms apply to all orders placed through our website for flower delivery in Golders Green and surrounding areas, including but not limited to Hampstead, Childs Hill, Temple Fortune, and Cricklewood. If you access our site or place orders from outside these areas, services may be limited or vary. Please check area availability on our website before ordering. By placing an order, you confirm your acceptance of these Terms regardless of the method of delivery or your location within the specified service areas.
Ordering online with Flowers Golders Green is quick and user-friendly. Our process for ordering flowers for delivery in Golders Green and nearby locations is as follows:
You must be at least 18 years old or have the consent of a parent or guardian to place an order.
Payment for all products ordered from Flowers Golders Green must be made in full at the time of ordering. Our secure payment system accepts most major debit and credit cards as well as any additional online payment methods stated during checkout. All transactions are processed in GBP (£ Sterling) inclusive of any applicable VAT. Your chosen payment method will be debited immediately upon confirmation of your order.
We do not accept cash on delivery. If a payment is refused or declined by your card provider, the order will not be processed and you will be notified accordingly.
In using our services, you represent and warrant that you are authorised to use the payment method provided and that there are sufficient funds or credit facilities to cover the order value. Flowers Golders Green reserves the right to cancel orders where payment cannot be verified.
All orders are subject to acceptance by Flowers Golders Green. Availability of products is indicated online, but all products are subject to stock. In the unlikely event that a selected product is unavailable, we will notify you as soon as possible. With your permission, we may offer a suitable substitution using flowers of similar value and style. If no agreement can be reached, we will provide a full refund for the unavailable item.
To ensure freshness and suitability of seasonal flowers, minor variations may occur in arrangements and bouquets from those pictured online. We guarantee that substitutions will be of comparable quality and value.
Our flower delivery services are available throughout Golders Green and surrounding areas as specified on our website. We strive to deliver on the date requested at the time of ordering. Delivery times are indicative and cannot be guaranteed. Delivery charges may apply and will be calculated at checkout based on delivery location and service type.
It is your responsibility to ensure the recipient's availability at the delivery address provided. Where possible, our drivers will follow specific delivery instructions (e.g. leave with a neighbour or in a safe place). If no one is available to receive the delivery, we may attempt to leave the flowers in a safe location or with a neighbour, and a delivery notification card will be left where practicable.
Our liability for failed or late deliveries is limited to refund or re-delivery, at our discretion, as set out further below.
Orders for flower delivery can be cancelled or amended by notifying us as soon as possible. For everyday flower arrangements, we require at least 24 hours' notice prior to the scheduled delivery date for a full refund or change. For bespoke, made-to-order, or event flowers (e.g. weddings, funerals), different notice periods may apply, and cancellation charges may be imposed to cover costs incurred. Please refer to relevant order information provided at the time of booking.
To cancel or amend an order, contact us promptly via the method indicated on our website. Orders that have already been prepared, dispatched, or delivered cannot be cancelled or refunded.
Due to the perishable nature of flowers, returns are not accepted unless goods are found to be faulty or substantially not as described. In the unlikely event of dissatisfaction with the quality or condition of received flowers, please notify us within 24 hours of delivery. We may require photographic evidence of any issues. Where reasonable, we will offer a replacement, re-delivery, or refund at our discretion.
Refunds will be processed as soon as possible, using the same payment method as the original transaction.
When placing an order, you provide personal information such as your name, contact details, and delivery address. We process this information in accordance with our Privacy Policy and use it solely for fulfilling your order and improving our services. Please ensure all information is accurate and current. We do not store payment card details.
Flowers Golders Green is committed to providing quality products and services. Our liability for any claim arising out of any order is limited to the purchase price of the product in question. We shall not be liable for any indirect, incidental, or consequential losses, including loss of profit, data, or goodwill.
We shall not be liable for non-performance or delays resulting from circumstances beyond our reasonable control, such as extreme weather, transport disruptions, or supply chain issues. In such cases, we will endeavour to keep you informed and arrange alternative solutions or refunds where appropriate.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
All content, trademarks, logos, and images displayed on our website are the intellectual property of Flowers Golders Green or our licensors. You are permitted to use the site for non-commercial purposes and to place orders. Any other use, distribution, or reproduction of the content is strictly prohibited.
We reserve the right to amend these Terms at any time to reflect changes in the law, our business operations, or customer feedback. The latest version of the Terms will always be made available on our website and will govern your order. Continued use of our services constitutes acceptance of any changes.
If any provision of these Terms is deemed unlawful, void, or unenforceable, such provisions shall be severed, and the remainder of the Terms shall remain in full effect. Any failure by us to enforce a right does not constitute a waiver of that right.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, including non-contractual disputes, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms, our ordering process, delivery information, or require customer support, please refer to our website’s contact section for appropriate methods to reach us. Our team is committed to assisting all customers in Golders Green and the surrounding areas, ensuring a smooth and pleasant online flower delivery experience.
Flowers Golders Green is dedicated to serving both residents and businesses throughout Golders Green as well as neighbouring communities. By engaging with us for your online flower delivery needs, you acknowledge that these Terms & Conditions apply across Golders Green and surrounding areas. We strive to exceed your expectations with every order, wherever you are based within our coverage area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 41 Golders Green Rd, London, NW11 8EE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Golders Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Golders Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
